Mission Statement
The Elegant Office is dedicated to assembling a line of premium products to satisfy your office and travel needs, offered through a professional venue, and supported by a staff who is committed to providing the finest customer service.
Company Information
The Elegant Office began in 1999 and has grown to be the largest source of leather desk sets and accessories available online. We have achieved this success by consistently providing the finest products with reliable service. The company is family owned and operated and was founded on the principle that if one exceeds a client’s expectations, they will return and refer their friends as well. We trust your experience will reflect that commitment to quality and excellent customer service.
We invite you to browse our line – or call if we can lend a hand locating something for you. If we can improve, or if you have any comments about our products or service, please contact us at feedback@theElegantOffice.com
For assistance making a purchase or if you have any questions, please call 866.433.7573 or email sales@theElegantOffice.com.
Satisfaction Guarantee
Every item we sell is backed by our 100% satisfaction guaranteed promise. We truly believe in the products we sell and we provide the best guarantee as a result of this belief. This means no restocking fees and hassle free returns and exchanges. See the complete policy for more details.
Order Processing
The majority of our products ship the same day – even when personalized. The cut off time for same day shipments may be as late as 3pm EST, times can be confirmed either online or through customer service. If there is an event date – please add that information in the notes so we can mark your order accordingly.
Whether ordered online via our secure server or by phone, an order confirmation will be emailed for your files. A second email will be sent with tracking and scheduled delivery details.
Custom Options
The Elegant Office offers the largest selection of desk accessories anywhere. At present, we represent more than 240 individual items and have over 47 different collections to choose from. If you’re unable to find the design or color you’re looking for, let us know! Our factories are capable of creating products following your specs, often times without a minimum! Contact us for a quote today.
Our Contact Information
Phone
Toll Free 866.433.7573
Local 352.332.3613
Fax 352.505.3336
Catalog
Either click here or phone our office.
Email
For Sales & Customer Service: sales@TheElegantOffice.com
For Comments: feedback@TheElegantOffice.com
Mail
The Elegant Office, Inc
5200 NW 43rd Street
Suite 102 - 256
Gainesville, FL 32606
Monday - Friday 8:00 am to 5:30 pm, EST.
Customer Service
Our toll free lines are answered by a live person who will be able to assist with your inquiry, from; warranty details, service information, product specs or to place an order. You may also reach us online at sales@TheElegantOffice.com – either way, you can be assured of a prompt response.
Our staff has over twenty five years of combined business / premium gift experience. Feel free to call for assistance while selecting the right item or if you’re in need of a custom piece.
Our Satisfaction Guarantee
Buy with peace of mind with our 100% satisfaction guarantee! If for any reason you are not satisfied with your purchase, you may return or exchange the product. To receive a full refund of the product price, please follow these guidelines.
- All products must be returned in the same condition you received them in, with the manufacturer's tags and packaging (retail box and shipping carton). Specific return instructions are reviewed below.
- All purchases must be returned within 30 days for a full refund.
- We do not accept returns or exchanges for decorated product, custom orders or international shipments.
- Please follow the Return Policies noted below.
Accepted Methods of Payments
We accept Visa, Master Card, American Express, Discover; Personal & Business Checks (allow 10 days to clear). For your protection on some orders we may require that a photocopy of both the front and back of the credit card be faxed to us prior to the order being shipped.
Unused credits expire after six months.
Shipping & Handling
Although we cannot do so with each and every order, we make every effort to ship your order the same day. We are able to ship most orders via ground, 3 Day, 2 Day and Overnight services. We use UPS for most of our package deliveries. In some cases we will use USPS to process ground APO requests; larger items may be shipped by air freight or common carrier. However, we do not provide insurance for these items. Please proceed with this in mind.
NOTE: The Elegant Office cannot be responsible for delays due to weather or mechanical matters involving the carrier’s equipment.
We sometimes offer “free shipping” promotions. During these events, free shipping applies only to ground services and will exclude certain items primarily large, bulky or items with excessive weight. Orders processed without freight, or where freight has been waived, will be charged actual shipping expenses in the event of a return, and these shipping charges are not subject to return credit.
International Orders
ALL international orders will be sent via UPS to the billing address on the credit card without exception. All packages will be sent signature required.
The Elegant Office, Inc
is not responsible for packages lost, damaged or seized by customs. Orders cannot be cancelled once they have been shipped. We cannot accept returns or exchanges on items shipped internationally. Shipments may take up to 6 weeks for delivery. Please call or email us if you have any questions about international ordering.
If you are located in Europe, please visit our other sites:
www.theelegantoffice.co.uk
www.theelegantoffice.eu
International Shipping Options:
UPS Standard charges do not include customs fees, duties or taxes.
UPS Expedited and UPS Express charges do include customs fees, but do not include duties or taxes.
Please call or email us if you have any questions about international ordering.
Returns & Exchange Policies
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly process a Return Authorization (RA). RA’s must be requested within 30 days of receipt of your merchandise. Returned items should include the manufacturer’s packaging and tags and be in the same condition as when it was delivered to you. Used merchandise cannot be returned unless defective.
In order to receive full credit for your return, please follow these steps.
- Call our Customer Service Department (866.433.7573) to request a Return Authorization Number (RA#). The authorization number, pending credit memo and return instructions will be emailed to you.
- Package the item in the original shipping carton. NOTE: The retail package many products come with is NOT suitable for shipping. Returns that are sent using the retail package as the shipping carton will be refused and no refund will be issued.
- Enclose a copy of the pending credit memo (sent via email with RA#).
- Use packing materials to provide adequate cushioning and protection for the item being shipped.
- Clearly write the Return Authorization (RA) # on the package. Returns received without a RA# are subject to a 20% Restocking Charge.
- Although most of our shipments are sent via UPS, you may use any carrier. Be aware that many provide some insurance with their service but additional insurance may be needed to cover the cost of the item. As the shipper, you are responsible for items that are damaged while being returned.
- RA#s are valid for 14 days after they are processed.
- All returns must be received within 30 days –No Exceptions Please!
Once the item is inspected, a credit will be processed and a copy will be emailed to you. Allow four weeks to process returns.
The credit will be less freight and any applicable restocking fees. Orders processed without freight, or where freight has been waived, will be charged actual shipping expenses in the event of a return, and these shipping charges are not subject to return credit.
We can only refund money to the original purchaser. If item was received as a gift the items may be exchanged for different items. However to receive any cash back the return must be made by the original purchaser.
Custom Orders/Decorated Products
This pertains to items that have been custom made or have been decorated with a logo, initials or a name.
Orders for custom or decorated products must be cancelled in writing. If an order is cancelled after production has started, it may be subject to additional charges.
The Elegant Office provides custom items, made according to your specifications. Such orders are quoted individually. Please contact us to further discuss your needs. In the event a custom item is damaged during shipping, we will replace the items.
Exchanges
Please follow the same steps referenced above for returning product.
If shipping charges were charged for the original shipment, they will not be billed to ship the item selected as the exchange. If shipping charges were not billed originally, they will be charged to ship the exchange item.
For obvious reasons, orders that have been shipped but not yet received cannot be cancelled. You can, however, return them within the terms of this document once you receive the merchandise.
Damaged Product
Please notify us within 24 hours if your order is damaged so we can initiate the needed steps to replace that product. In many cases, the manufacturer will require that the damaged product be returned IN ITS ORIGINAL SHIPPING CARTON. We will not be held responsible in the event shipper damage is not reported to us within the 24 hour time period stated above.
Cancellation Policy
Orders placed with The Elegant Office, Inc. that are cancelled may incur a 15% Cancellation Charge. Additional charges might be incurred if production has already begun. Orders that have already shipped cannot be cancelled.
Holiday Extended Returns & Exchange Policies
Purchases made between November 1st and December 15th can be returned through January 15th . All other terms and conditions are applicable.
Guaranteed* Holiday Delivery
To accommodate last minute purchases, at times we may offer Guaranteed Holiday Delivery. Though it rarely happens, on occasion we are unable to deliver as promised. In that event, we will fully refund the price of your shipping, plus 10% of your purchase price (up to a maximum of $200). Though we hope it does not happen, in the event we do fall short, we will gladly honor our guarantee. *NOTE: The Elegant Office cannot be responsible for delays due to weather or mechanical matters involving the carrier’s equipment.
Gift Certificates
Gift Certificate(s) are neither refundable nor returnable. Lost, stolen or damaged Gift Certificates may be canceled and replaced with appropriate proof of purchase. Gift certificates expire 18 months after purchase.
Gift Cards
Orders process with free gift card
service or where the fee for this service
has been waived will be charged $4.75 in the
event of a return, and this service charge
is not subject to return credit.
Warranty
1 year warranty
The Elegant Office, Inc. warrants that The Elegant Office brand products are free from defects in materials or workmanship. The Elegant Office will repair or replace with comparable product, at its option and free of charge, any product, part, or component which fails under normal use as a result of such defect. This warranty applies from the date of sale, and is valid only for the original purchaser.
Exclusions
This warranty does not apply to product failure resulting from:
- Normal wear and tear
- Failure to apply, install, or maintain products according to published The Elegant Office instructions and guidelines
- Abuse, misuse, or accident
- Alteration or modification of the product
THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECT AND NO OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE ELEGANT OFFICE SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY PRODUCT DEFECT.
Price Match Policy
The Elegant Office® will gladly match the sale price of our competitors. To take advantage of this service, simply forward a copy of the ad or a link to the web page picturing the sale item to sales@TheElegantOffice.com.
NOTE: The merchandise provided by our competition must be new and unused; this policy does not apply when compared to seconds or slightly damaged merchandise, of which The Elegant Office® does not sell.
Privacy Policy
WE DO NOT SHARE CUSTOMER INFORMATION!
We collect email addresses and personal information on our website to assist our company in handling orders and improving our marketing. Pages browsed, hyperlinks clicked, and sites referred from may be saved to help our marketing group further develop our website's functionality.
Personal information provided by our customers will not be shared with third parties, unless necessary to complete a customer's order. Our customers' personal information may be used to make our marketing more efficient.
We do not share email addresses with third parties or any other personal information with our marketing partners. We may at times email our customers with updates to our products and monthly specials. All customers have the option to be removed from our email list. Customers will only be contacted by phone when it is necessary to assist in the completion of their orders.
We do not share customers' phone numbers with third parties.
For answers to any questions about this policy or website, please contact our customer service department at Toll Free 866-433-7573 during our office hours of 8:00 a.m. to 5:30 p.m. EST.
For more contact information, click here.
*Elegant Office Inc. reserves the right to change/modify our terms and conditions at any time without notice.
Legal Information:
The Elegant Office® is a registered trademark of The Elegant Office, Inc, serial number 78389659. We actively pursue any trademark infringements.
We reserve the right to not do business with certain companies based on conflict of interest. |
